Table Of Contents |
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Questions And Answers
| Q: |
Can Recovery for SharePoint repair my SharePoint database? |
| A: |
The effective way to find out if a SharePoint database is recoverable is to try the demo version of Recovery for SharePoint on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted SharePoint database before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of Recovery for SharePoint have? |
| A: |
The demo version replaces contents of recovered documents with demo placeholders. The structure of corrupted database is restored in its original state. Full version of Recovery for SharePoint will recover the user documents fully.
No additional information, documents or features of the original database will be recovered by commercial version of Recovery for SharePoint if not present in demo output. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of Recovery for SharePoint? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original SharePoint database? |
| A: |
This is normal. The damaged parts of your SharePoint database will result in skipping some of the stored documents.
Demo-recovered documents are smaller because they mostly consists of demo placeholders than actual data. |
| Q: |
Running Recovery for SharePoint from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Service, you can run Recovery for SharePoint from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
spr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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| Q: |
After running Recovery for SharePoint on the corrupted database, a folder with xml file(s) is created. How could these files be transfigured into a new database? |
| A: |
To recreate database, do the following:
- Create a new blank site collection in SharePoint administrator panel
- Using command line utility stsadm import site data into a new project.
If you have troubles following the instruction above, please, check Microsoft® documentation.
Please, note that the template of a newly created site should be the same as the one's you are going to import! |
Recovery for SharePoint Error Messages
| Q: |
Recovery for SharePoint Error: Internal Program Error message. |
| A: |
Run Recovery for SharePoint in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of Recovery for SharePoint or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching Recovery for SharePoint. |
| Q: |
Recovery for SharePoint Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original database size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for SharePoint should store its temporary files. Use the method shown above to add/edit environment variable. |
SharePoint Error Messages
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Product Guide |
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