Table Of Contents |
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Questions And Answers
| Q: |
Can PixRecovery repair my JPEG, GIF or TIFF image image? |
| A: |
The effective way to find out if a JPEG, GIF or TIFF image image is recoverable is to try the demo version of PixRecovery on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted JPEG, GIF or TIFF image image before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of PixRecovery have? |
| A: |
The demo version puts a black square with demo text on the recovered image. Full version of PixRecovery will restore the image back to its original state.
Note that the only difference between demo and commercial versions of PixRecovery is in this black square. No additional features, such as color or size will be recovered by full product if not present in demo output. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of PixRecovery? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original JPEG, GIF or TIFF image image? |
| A: |
This is normal. The damaged parts of your JPEG, GIF or TIFF image image will convert to zero size on output. The other common reason of file size decrease is when some of features of the original image are not supported and therefore absent from the recovered image.
Demo-recovered image is smaller because it mostly consists of demo placeholders than actual data. |
| Q: |
Running PixRecovery from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Franchise, you can run PixRecovery from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
pir.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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| Q: |
The recovered image is appreciably smaller than the original one. Is this a demo restriction or a PixRecovery error? |
| A: |
The recovery result is neither a software failure nor a demo limitation. It means that the original image is severely damaged. The image restored is only a thumbnail stored along with the real picture, which is corrupted beyond recovery. |
PixRecovery Error Messages
| Q: |
PixRecovery Error: Internal Program Error message. |
| A: |
Run PixRecovery in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of PixRecovery or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching PixRecovery. |
| Q: |
PixRecovery Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original image size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where PixRecovery should store its temporary files. Use the method shown above to add/edit environment variable. |
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Product Guide |
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