Table Of Contents |
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Questions And Answers
| Q: |
Can Recovery for Outlook repair my Outlook mailbox? |
| A: |
The effective way to find out if a Outlook mailbox is recoverable is to try the demo version of Recovery for Outlook on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted Outlook mailbox before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of Recovery for Outlook have? |
| A: |
The demo version recovers only three letters in the broken mailbox while replacing data in other elements with demo placeholder. File attachments (if any) are not recovered by demo. Commercial version will recover all the files possible.
No additional element or feature of the original corrupted mailbox is recovered by commercial version of Recovery for Outlook if not present in demo output. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of Recovery for Outlook? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original Outlook mailbox? |
| A: |
This is normal. The damaged parts of your Outlook mailbox will convert to zero size on output. The other common reason of file size decrease is when some of features of the original mailbox are not supported and therefore absent from the recovered mailbox.
Demo-recovered mailbox is smaller because it mostly consists of demo placeholders than actual data. |
| Q: |
Running Recovery for Outlook from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Franchise, you can run Recovery for Outlook from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
olr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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| Q: |
Recovery for Outlook processes the file but when the recovered mailbox is opened, it is blank. What's wrong? |
| A: |
This is a known issue. Sometimes a file writing problem could occur when the recovered file is blank after the recovery is complete.
Most often this occurs when there is antiviral software installed and activated on the user's computer.
To fix the problem deactivate temporarily the antiviral software and restart the mailbox recovery procedure.
As soon as the recovered file is saved it is necessary to re-activate the antiviral software.
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| Q: |
What is the difference between Recovery for Outlook and Microsoft ScanPST utility? Does the result of the recovery improve if using both programs? |
| A: |
Microsoft ScanPST utility also known as InboxRepair tool is a powerful program for restoring mailboxes. However, there are certain kinds of corruption which cannot be fixed by this utility, e.g. a partial demolition of the internal file's structure.
The fundamental difference between ScanPST and Recovery for Outlook is that ScanPST eliminates incorrect strurtures from the PST file, while Recovery for Outlook tries to restore and fix them. Therefore it is strongly recommended not to run ScanPST on the original corrupted file to prevent data loss.
About ScanPST on Microsoft.com:
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Recovery for Outlook Error Messages
| Q: |
Recovery for Outlook Error: Internal Program Error message. |
| A: |
Run Recovery for Outlook in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of Recovery for Outlook or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching Recovery for Outlook. |
| Q: |
Recovery for Outlook Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original mailbox size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for Outlook should store its temporary files. Use the method shown above to add/edit environment variable. |
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Product Guide |
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